iBotMM - Privacy Policy

Privacy Policy

Intelligent Software Creation House Company Limited (“IntelliSoft”, “we”, “us”, or “our”) operates iBotMM CPaaS (“iBotMM”, “Platform”, or “Service”).

iBotMM is a Communications Platform as a Service (CPaaS) designed to help businesses create, manage, and operate chatbot, messaging, automation, integration, and customer communication services.

We respect the privacy of our customers, their users, and individuals who interact with services powered by iBotMM. This Privacy Policy explains how we collect, use, process, store, and protect information when you use our Platform.

1. Information We Collect

Depending on how you use iBotMM, we may collect or process the following categories of information:

1.1 Account Information

When creating an iBotMM account, we may collect:

• Name
• Company or organization name
• Email address
• Phone number
• Username and authentication information
• Billing and account information
• Contact and support information

1.2 Communication and Customer Data

When you use iBotMM to communicate with your customers or users, the Platform may process information such as:

• Customer names
• Phone numbers
• Messenger or social platform identifiers
• Email addresses
• Chat messages and conversation content
• Bot responses and interaction history
• Customer-submitted forms
• Delivery and communication status
• Other information submitted through your configured chatbot or communication channels

The customer using iBotMM is generally responsible for determining what personal information is collected from its users and how that information is used.

1.3 Technical Information

We may automatically collect technical information including:

• IP address
• Browser and device information
• Operating system
• Login and access timestamps
• API access logs
• Security and audit logs
• Error and diagnostic information
• Usage statistics

1.4 Payment and Billing Information

Where applicable, we may process information required for account billing, subscription management, credits, invoices, and payment reconciliation.

Payment card or banking information may be processed through third-party payment providers where applicable. We do not intentionally store full payment card information unless specifically required and securely supported by the applicable payment system.

2. How We Use Information

We may use information to:

• Provide and operate iBotMM services
• Create and manage customer accounts
• Process chatbot and messaging requests
• Deliver messages and communications through configured channels
• Provide API and platform functionality
• Authenticate users and secure accounts
• Monitor system performance and reliability
• Detect and prevent abuse, fraud, spam, and unauthorized activity
• Provide customer support
• Process billing and account administration
• Improve our products and services
• Maintain operational and security records
• Comply with applicable laws, regulations, and lawful requests

We do not sell customer communication data as a commercial data product.

3. Customer Responsibilities

Customers using iBotMM are responsible for ensuring that their use of the Platform complies with applicable privacy, communications, consumer protection, and other relevant laws and regulations.

Customers should:

• Obtain appropriate consent where required
• Provide appropriate privacy notices to their users
• Collect only information necessary for their business purposes
• Avoid collecting sensitive information unless legally permitted and appropriately protected
• Maintain appropriate access controls
• Protect their API credentials and account credentials
• Configure chatbot and messaging services responsibly

4. Processing of Customer Data

For data submitted through customer-configured applications, chatbots, APIs, or integrations, IntelliSoft may act as a service provider or data processor on behalf of the customer, depending on the nature of the service and applicable law.

Customers remain responsible for determining the purpose and lawful basis for processing their end-user information.

5. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Service
• Maintain account and transaction records
• Meet contractual obligations
• Resolve disputes
• Maintain security and audit records
• Comply with legal and regulatory requirements

Certain operational data may be automatically deleted or anonymized according to our internal retention policies.

6. Data Security

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.

Security measures may include:

• Encryption in transit
• Encryption at rest where applicable
• Authentication controls
• Role-based access controls
• Multi-factor authentication where supported
• Access logging and monitoring
• Security event monitoring
• Backup and disaster recovery procedures
• Vulnerability and security assessments
• Restricted administrative access

No Internet-based service can guarantee absolute security. Customers are also responsible for protecting their accounts, credentials, API keys, and integrations.

7. Third-Party Services and Integrations

iBotMM may integrate with third-party services and communication platforms, including messaging, social media, cloud, payment, analytics, and other external services.

When you enable an integration, information may be transmitted to the relevant third-party service according to its functionality and applicable privacy policy.

Customers should review the privacy terms of third-party services they connect to iBotMM.

8. International and Infrastructure Processing

Depending on the infrastructure and third-party services used to operate iBotMM, information may be processed or stored in locations outside the country where the customer or end user is located.

We take reasonable measures to maintain appropriate security and confidentiality when information is processed through our infrastructure and service providers.

9. Cookies and Similar Technologies

Our websites and Platform may use cookies or similar technologies to:

• Maintain sessions
• Authenticate users
• Remember preferences
• Improve usability
• Analyze service usage
• Support security functions

Users may control cookies through their browser settings, although disabling certain cookies may affect functionality.

10. Your Rights and Requests

Depending on applicable law, individuals may have rights relating to their personal information, including rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent where processing is based on consent

Requests should generally be directed to the organization that collected the information through iBotMM. Where appropriate, IntelliSoft may assist its customer in responding to such requests.

11. Children's Privacy

iBotMM is primarily intended for businesses and organizations. Customers must not use the Platform to knowingly collect personal information from children in violation of applicable laws or regulations.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The updated version will be published on the iBotMM website with a revised “Last Updated” date.

13. Contact Us

For questions regarding this Privacy Policy or privacy-related matters, please contact: