iBotMM - Terms and Conditions

Terms & Conditions

These Terms and Conditions (“Terms”) govern access to and use of iBotMM CPaaS provided by Intelligent Software Creation House Company Limited (“IntelliSoft”, “we”, “us”, or “our”).

By creating an account, accessing the Platform, using our APIs, or using any iBotMM service, you agree to these Terms.

If you do not agree with these Terms, you must not use the Service.

1. Description of the Service

iBotMM is a Communications Platform as a Service (CPaaS) that provides tools and infrastructure for businesses to create and operate communication, chatbot, automation, and customer engagement services.

Depending on the applicable subscription or service plan, iBotMM may provide:

• Chatbot and conversation flow builders
• Messaging integrations
• Customer communication tools
• Automated responses
• Forms and data collection
• API integrations
• Webhooks
• E-commerce and business automation
• Analytics and reporting
• Third-party communication integrations
• Other communication and automation services

Features may vary by plan and may be added, modified, or discontinued from time to time.

2. Account Registration

Customers must provide accurate and complete information when creating an account.

You are responsible for:

• Maintaining the confidentiality of your credentials
• Protecting API keys, access tokens, and secrets
• Restricting unauthorized access to your account
• All activities performed through your account
• Immediately notifying IntelliSoft of suspected unauthorized access

You must not share account credentials or API credentials in a manner that creates a security risk.

3. Acceptable Use

You agree to use iBotMM only for lawful and legitimate business purposes.

You must not use the Service to:

• Send spam or unsolicited communications
• Conduct phishing or impersonation
• Distribute malware or malicious content
• Facilitate fraud or scams
• Harass, threaten, or abuse individuals
• Conduct illegal activities
• Circumvent security controls
• Attempt unauthorized access to systems or accounts
• Interfere with the operation of the Platform
• Abuse APIs or communication channels
• Send content prohibited by applicable communication-platform policies
• Violate applicable laws or regulations

We reserve the right to suspend or terminate accounts involved in prohibited activities.

4. Customer Content

Customers retain ownership of content and information submitted to iBotMM.

You grant IntelliSoft the limited rights necessary to process, transmit, store, and otherwise handle such content solely for providing and operating the Service.

Customers are responsible for ensuring that their content:

• Is lawful
• Does not infringe third-party rights
• Does not violate privacy rights
• Does not contain prohibited or malicious material
• Is appropriate for the communication channel being used

5. Chatbot and AI Responsibilities

Where iBotMM provides AI-powered or automated chatbot functionality, customers are responsible for configuring and reviewing their chatbot behavior.

AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate.

Customers should not rely solely on automated responses for decisions involving legal, financial, medical, safety, or other high-risk matters.

Customers are responsible for reviewing their chatbot flows, prompts, integrations, automated actions, and generated content before deploying them to end users.

6. Messaging and Third-Party Platforms

iBotMM may rely on third-party communication platforms and providers.

Messaging functionality may therefore be subject to:

• Third-party platform policies
• Sender and account approval requirements
• Rate limits
• Content restrictions
• Delivery limitations
• Network availability
• Regulatory requirements
• Changes made by third-party providers

IntelliSoft does not guarantee delivery or availability where the failure is caused by a third-party communication provider or network.

7. API Usage

Customers using iBotMM APIs must follow applicable API documentation, rate limits, authentication requirements, and technical restrictions.

Customers must securely store API credentials and must not expose secrets in publicly accessible applications, source code, repositories, or client-side applications where doing so would create a security risk.

We may restrict, throttle, suspend, or terminate API access when excessive, abusive, unauthorized, or suspicious activity is detected.

8. Fees and Payments

Certain iBotMM services may require payment, subscription fees, usage fees, credits, or other charges.

Applicable pricing will be communicated through the relevant pricing page, quotation, order form, subscription plan, or commercial agreement.

Unless otherwise agreed:

• Fees are payable according to the applicable billing terms
• Usage charges may be calculated based on actual service usage
• Taxes and applicable government charges may apply
• Unused credits may be subject to applicable expiration or refund policies

9. Service Availability

We aim to provide reliable and secure services, but we do not guarantee uninterrupted availability.

Service interruptions may occur due to:

• Scheduled maintenance
• Emergency maintenance
• Network failures
• Infrastructure failures
• Third-party service outages
• Telecommunications issues
• Cybersecurity incidents
• Force majeure events
• Events outside our reasonable control

Where applicable, separate Service Level Agreements may provide specific availability or performance commitments.

10. Suspension and Termination

We may suspend or terminate access to an account where:

• These Terms are violated
• The account is involved in abuse, fraud, or illegal activity
• Payment obligations are not satisfied
• The account creates a security or operational risk
• Required information is materially inaccurate
• Suspension is required by law or a third-party provider

Where reasonably practical, we may provide notice before suspension or termination.

We may immediately suspend access where necessary to protect the Platform, customers, third parties, or communication networks.

11. Data and Account Closure

Following account termination, customer data may be retained for a limited period according to applicable retention requirements and operational policies.

Customers should export any information they require before closing their account where export functionality is available.

Some information may be retained where required for legal, security, accounting, fraud prevention, or dispute-resolution purposes.

12. Intellectual Property

The iBotMM Platform, software, documentation, trademarks, branding, interfaces, and underlying technology are owned by or licensed to IntelliSoft and are protected by applicable intellectual property laws.

Except as expressly permitted by these Terms, customers must not:

• Copy or reproduce the Platform
• Reverse engineer the software
• Attempt to obtain source code
• Resell the Platform without authorization
• Remove proprietary notices
• Use IntelliSoft trademarks without permission

Customers retain ownership of their own content and materials.

13. Confidentiality

Each party may receive confidential information from the other party in connection with the Service.

Each party agrees to use reasonable measures to protect confidential information and to use it only for legitimate business purposes.

Confidential information does not include information that is publicly available, independently developed, lawfully obtained from another source, or required to be disclosed by law.

14. Disclaimer

To the maximum extent permitted by applicable law, iBotMM is provided on an “as available” and “as is” basis.

We do not guarantee that:

• The Platform will always be available
• All messages will be delivered
• Third-party services will remain available
• Automated or AI-generated responses will always be accurate
• The Platform will be completely free from errors or vulnerabilities

Nothing in these Terms excludes rights or protections that cannot legally be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, IntelliSoft will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the Service.

This may include loss of profits, business interruption, loss of data, or loss of business opportunities.

Any specific liability limitations applicable to enterprise customers may be established through a separate written agreement.

16. Indemnification

To the extent permitted by applicable law, customers agree to defend and hold IntelliSoft harmless from claims, damages, losses, liabilities, and reasonable expenses arising from:

• Customer misuse of the Platform
• Violation of these Terms
• Customer content
• Violation of third-party rights
• Violation of applicable laws
• Unauthorized use of customer accounts

17. Changes to the Service

IntelliSoft may modify, improve, add, or remove features from iBotMM from time to time.

We may also introduce new services, plans, usage limits, or technical requirements.

Where a material change substantially affects existing customer use, we will make reasonable efforts to provide appropriate notice.

18. Changes to These Terms

We may update these Terms from time to time.

The revised Terms will be published on the iBotMM website with an updated effective or revision date.

Continued use of the Service after the revised Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.

19. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws and regulations of Myanmar, unless a separate written agreement between IntelliSoft and the customer specifies otherwise.

Any disputes shall be handled through the applicable courts or dispute-resolution mechanisms agreed between the parties.

20. Contact

For questions regarding these Terms or the iBotMM CPaaS service, please contact: